Privacy Policy

At 254rent ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, password
• Property Information: Property details, photos, descriptions, pricing
• Contact Information: Messages, inquiries, and communications
• Payment Information: Billing details for subscription services
• Profile Information: Profile photos, bio, preferences

1.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent, clicks, search queries
• Location Data: General location based on IP address (with your consent)
• Cookies and Tracking: See our Cookie Policy for details

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and manage subscriptions
• Send you service-related communications
• Respond to your inquiries and provide customer support
• Personalize your experience and show relevant content
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations
• Send marketing communications (with your consent)

3. Information Sharing and Disclosure

3.1 Public Information

Property listings, including descriptions, photos, and contact information, are publicly visible on our platform. Your profile information may also be visible to other users.

3.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as hosting, payment processing, analytics, and customer support. These providers are contractually obligated to protect your information.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We use encryption, secure servers, and access controls to safeguard your data. You are responsible for maintaining the confidentiality of your account credentials.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to access, update, or correct your personal information at any time through your account settings or by contacting us.

5.2 Data Deletion

You may request deletion of your account and personal information. We will honor such requests subject to our legal obligations to retain certain information.

5.3 Marketing Communications

You can opt-out of marketing communications by clicking the unsubscribe link in our emails or updating your preferences in your account settings.

5.4 Cookies

You can control cookies through your browser settings. See our Cookie Policy for more information.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your information within a reasonable timeframe, except where we are required to retain it by law.

7. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: privacy@254rent.com
• Phone: +254 703 922 274
• Address: Nairobi, Kenya

For data protection inquiries, you may also contact our Data Protection Officer at: dpo@254rent.com