Accessibility Statement

1. Accessibility Standards

We aim to conform to the following accessibility standards:

• WCAG 2.1 Level AA: Web Content Accessibility Guidelines 2.1 at Level AA
• Section 508: U.S. federal accessibility standards (where applicable)
• EN 301 549: European accessibility standards (where applicable)

We strive to meet or exceed these standards to ensure our platform is accessible to the widest possible audience.

2. Accessibility Features

2.1 Keyboard Navigation

Our website can be navigated using only a keyboard:

• Tab key to move between interactive elements
• Enter or Space to activate buttons and links
• Arrow keys for navigation in menus and lists
• Escape key to close modals and menus

2.2 Screen Reader Support

We design our website to work with screen readers:

• Semantic HTML structure
• Alternative text for images
• ARIA labels and roles where needed
• Descriptive link text
• Form labels and error messages

2.3 Visual Accessibility

We ensure visual accessibility through:

• Color Contrast: WCAG AA compliant color contrast ratios (minimum 4.5:1 for text)
• Text Size: Resizable text that can be zoomed up to 200% without loss of functionality
• Dark Mode: High-contrast dark mode option for reduced eye strain
• Focus Indicators: Clear visual indicators for keyboard focus
• No Color-Only Information: Information is not conveyed by color alone

2.4 Forms and Inputs

Our forms are designed to be accessible:

• Clear labels for all form fields
• Error messages that are clearly associated with fields
• Required fields are clearly marked
• Form validation that is announced to screen readers
• Logical tab order

2.5 Multimedia

For multimedia content:

• Alternative text for images
• Captions for videos (where applicable)
• Transcripts for audio content (where applicable)

3. Known Limitations

Despite our efforts, some areas of our website may have limitations:

• Third-Party Content: Some third-party content (e.g., maps, embedded videos) may not be fully accessible
• Older Content: Some older content may not meet current accessibility standards
• User-Generated Content: Property listings created by users may not always include proper alternative text
• Mobile Apps: Mobile app accessibility may differ from web accessibility

We are working to address these limitations and improve accessibility across all areas of our platform.

4. Assistive Technologies

Our website is designed to work with common assistive technologies, including:

• Screen readers (NVDA, JAWS, VoiceOver, TalkBack)
• Screen magnifiers
• Voice recognition software
• Keyboard-only navigation
• Switch control devices

5. Feedback and Reporting Issues

We welcome feedback on accessibility. If you encounter accessibility barriers, please contact us:

• Email: accessibility@254rent.com
• Phone: +254 703 922 274
• Feedback Form: Submit Feedback

When reporting accessibility issues, please include:

• The URL or page where the issue occurred
• Description of the problem
• Your assistive technology (if applicable)
• Your browser and operating system

6. Ongoing Improvements

We are committed to continuously improving accessibility:

• Regular accessibility audits and testing
• User feedback integration
• Staff training on accessibility best practices
• Following WCAG guidelines in new developments
• Testing with assistive technologies

7. Alternative Formats

If you need information in an alternative format, please contact us. We can provide:

• Large print documents
• Audio versions of content
• Plain text versions
• Other formats as requested

8. Third-Party Content

Some content on our platform is provided by third parties (e.g., maps, social media widgets). While we cannot control the accessibility of third-party content, we:

• Choose third-party services with accessibility in mind
• Provide alternative access methods when possible
• Work with third parties to improve accessibility

9. Contact Us

For accessibility inquiries or to report issues:

• Email: accessibility@254rent.com
• Phone: +254 703 922 274
• TTY/TDD: Available upon request
• Address: Nairobi, Kenya

We aim to respond to accessibility inquiries within 5 business days.

10. Updates to This Statement

We will review and update this Accessibility Statement regularly to reflect our ongoing commitment and improvements. The "Last updated" date at the top indicates when this statement was last revised.