Acceptable Use Policy

This Acceptable Use Policy ("Policy") sets forth the terms and conditions for using the 254rent platform. By accessing or using our Service, you agree to comply with this Policy. Violations may result in suspension or termination of your account.

1. Prohibited Activities

You agree NOT to use the Service to:

1.1 Illegal Activities

• Violate any applicable local, national, or international laws or regulations
• Engage in fraud, deception, or misrepresentation
• Facilitate illegal transactions or activities
• Infringe upon intellectual property rights

1.2 Fraudulent Listings

• Post false, misleading, or fraudulent property information
• List properties you do not own or have authority to rent
• Use fake or stolen photos
• Create duplicate listings for the same property
• Manipulate search results or rankings

1.3 Harassment and Abuse

• Harass, threaten, or abuse other users
• Send spam, unsolicited messages, or promotional content
• Impersonate other users or entities
• Collect or harvest user information without consent
• Engage in discriminatory behavior based on race, religion, gender, or other protected characteristics

1.4 Security Violations

• Attempt to gain unauthorized access to accounts, systems, or data
• Interfere with or disrupt the Service or servers
• Introduce viruses, malware, or harmful code
• Use automated systems (bots, scrapers) without permission
• Reverse engineer or attempt to extract source code

1.5 Inappropriate Content

• Post offensive, obscene, or pornographic content
• Share content that promotes violence or illegal activities
• Upload copyrighted material without authorization
• Post content that violates others' privacy or rights

2. Property Listing Guidelines

2.1 Accurate Information

All property listings must contain accurate, truthful information. You must:

• Provide accurate property descriptions, prices, and availability
• Use only photos of the actual property being listed
• Update listings promptly when properties are rented or unavailable
• Disclose any material defects or issues

2.2 Prohibited Property Types

You may not list:

• Properties used for illegal activities
• Properties that violate zoning or housing regulations
• Properties that pose safety hazards
• Properties that discriminate against protected classes

3. Communication Guidelines

When communicating through our platform, you must:

• Be respectful and professional
• Respond to inquiries in a timely manner
• Not request payments outside the platform (for security reasons)
• Not share personal contact information in public listings (use our messaging system)
• Not engage in price manipulation or bidding wars

4. Commercial Use

Commercial use of the Service is permitted only for:

• Property owners listing their own properties
• Licensed real estate agents representing property owners
• Property management companies managing properties

You may not use the Service to:

• Scrape or collect data for competitive purposes
• Resell or redistribute our content
• Use our Service to build a competing platform

5. Account Responsibilities

You are responsible for:

• Maintaining the security of your account credentials
• All activities that occur under your account
• Ensuring your account information is accurate and up-to-date
• Not sharing your account with others
• Not creating multiple accounts to circumvent restrictions

6. Enforcement

6.1 Violation Consequences

Violations of this Policy may result in:

• Warning notifications
• Temporary suspension of your account
• Permanent termination of your account
• Removal of listings or content
• Legal action if applicable

6.2 Reporting Violations

If you encounter content or behavior that violates this Policy, please report it immediately through our Report a Listing feature or by contacting us at abuse@254rent.com.

7. Changes to This Policy

We reserve the right to modify this Acceptable Use Policy at any time. We will notify users of material changes by posting the updated Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated Policy.

8. Contact Us

If you have questions about this Acceptable Use Policy, please contact us at:

• Email: abuse@254rent.com
• Phone: +254 703 922 274
• Address: Nairobi, Kenya